Refund & Cancellation Policy

Last updated: July 24, 2026

At China Trekker, we strive to provide exceptional service to every international traveler. This policy outlines the terms for cancellations, refunds, and modifications across our service offerings.

1. Guided Tour Services

Includes full-day and half-day guided tours, custom itineraries, and hiking guide services in China.

Cancellation by Customer

Notice Period	Refund Amount
14+ days before service date	90% refund
7–13 days before service date	70% refund
3–6 days before service date	50% refund
Less than 3 days before service date	Non-refundable

Modifications

Date changes requested 7+ days in advance are free of charge, subject to guide availability.
Date changes within 7 days may incur a 20% rescheduling fee.
Itinerary adjustments (e.g., swapping attractions) can be made anytime before the tour begins at no extra cost.

Cancellation by China Trekker

If we cancel a tour for any reason (weather, force majeure, guide unavailability), you will receive a 100% full refund.
We will notify you as early as possible and assist with rescheduling if desired.

2. Driver's License Translation Service

Our certified translation service enables foreign visitors to drive legally in China.

Service Status	Refund Policy
Translation not yet started	100% refund
Translation in progress	50% refund
Translation delivered (digital files sent)	Non-refundable
Car rental assistance (before booking initiated)	100% refund
Car rental assistance (booking initiated)	Non-refundable

Note: Translation services are considered delivered once the translated documents and supporting photos have been sent to the customer via email or messaging app.

3. Custom Trip Planning

Personalized itinerary design and consultation services tailored to your travel preferences.

Before itinerary is drafted: 90% refund
After itinerary is drafted but before final delivery: 50% refund
After final itinerary is delivered: Non-refundable

4. No-Show Policy

If a customer fails to appear at the agreed time and location without prior notice (at least 3 hours before the scheduled service), the booking is considered a no-show and is non-refundable. We will make reasonable efforts to contact you via WhatsApp or email before marking a no-show.

5. Refund Processing

Refunds are processed back to the original payment method (credit card, debit card, or other method used at checkout).
Processing time: 5–10 business days, depending on your bank or card issuer.
Refunds for services paid via bank transfer may take up to 15 business days.

6. Force Majeure

In the event of circumstances beyond reasonable control — including but not limited to natural disasters, government closures, pandemics, civil unrest, or transportation strikes — China Trekker reserves the right to offer rescheduling or credit toward future services in lieu of a cash refund. If rescheduling is not feasible, a full refund will be provided.

7. How to Request a Refund

To request a cancellation or refund, please contact us as soon as possible:

WhatsApp: +1 323 615 8071

Please include your booking reference, service date, and reason for cancellation.

8. Policy Updates

China Trekker reserves the right to update this Refund Policy at any time. Changes take effect immediately upon posting to this page. The applicable policy is the one in effect at the time of your booking.